'CONFLICT RESOLUTION AND MEDIATION' SOLUTION

people will find more constructive and direct ways to communicate, reducing the amount of conflicts that can arise.
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MAIN OUTCOMES WHEN TAUGHT AND PUT INTO ACTION

N

Pick up the individual components of LAB: active listening, active accepting and building on whatever whoever is opposite them said

N

Accept others and own mistakes

N

Give and receive offers more easily

N

Understand another’s situation and circumstances more

N

Use obviousness more

N

Be present to the voices of conflict

N

Show trust in the process and people, through flexibility and patience

N

Give persuasive stories

N

Be more at ease with being open minded

N

Stay curious, creative and withhold judgement and assumptions

🕕 7.5 HOURS IN TOTAL

🏢 MAX. 5 SESSIONS

👥 6-20 PARTICIPANTS

📍IN PERSON OR VIA VIDEO

Participants from various teams will join 15 engaging activities designed to improve communication skills and human intelligence. These activities will tackle the usual challenges in communicating effectively and work on resolving conflicts at their roots. The goal is to help teams build stronger, more productive relationships where they can handle disagreements constructively and discuss differences without conflict. This approach enhances team collaboration and dynamics, all in a fun and interactive setting. By making learning enjoyable, we encourage creativity and spontaneity. We’ll focus on developing skills to solve complex problems, resolve ongoing conflicts, and prevent disputes from escalating. This creates a space where ideas and relationships thrive. Plus, tapping into each person’s playful side is a great way to develop these skills and bring team members closer.

All while having fun. All in a positive and psychological safe environment.

WHY IMPROVISATION ⛌ CONFLICT RESOLUTION AND MEDIATION IS KEY

Conflict resolution and mediation without applied improvisation (AIM) can have several limitations. The absence of AIM can lead to reduced creativity in problem solving and unique or innovative resolutions for more conventional solutions. It can also limit emotional expression and engagement, crucial for understanding conflicts’ root causes, as AIM draws out emotions sustainably and grows empathetic understanding. A rigid process lacks in-the-moment adaptability can make discussions flow less naturally, with less spontaneity and more surface-level and less engaged resolutions. This can lead to potential disengagement.

Without AIM’s ability to break down barriers and build rapport, the process can be slower in creating comfort and openness among parties. Traditional conflict resolution also misses opportunities for relationship building, focusing solely on resolving the issue at hand rather than building ongoing positive interactions. Finally, there’s limited exploration of different perspectives, as AIM allows for dynamic perspective exploration, whereas traditional methods might not delve as deeply into each party’s viewpoint.

 

Mediators often employ AIM to create environments that encourage open and authentic communication among parties. These techniques enhance mediators’ people skills, allowing them to be proactive and maintain momentum during mediation sessions. AIM also assist co-mediators in guiding the mediation process more effectively. By emphasising informality, self-determination, and collaboration in the opening statements, mediators introduce key qualities of AIM. Throughout the session, they can use AIM to help parties develop and explore the issues at hand more deeply.

In improv, “competent risks” are taken and mistakes are tolerated. After participating in the study, 81% of participants reported that they were better able to accept their own and their staff’s mistakes and learn from them. This theme also trickled down positively to other areas of the leaders’ effectiveness, leading to greater productivity and less stress.

Dr. Farnaz Tabaee (20/6/2013), ‘Improv Boosts Leadership Skills – Effects of Improvisation Techniques in Leadership Development’, Applied Improvisation Thinking’, https://appliedimprovthinking.wordpress.com/2013/06/20/improv-boosts-leadership-skills/

WE WILL BUILD A CUSTOM PROGRAM FOR YOUR NEEDS

① Let’s just start chatting

OR

② What can you tell us beforehand so our conversation can be the most productive?

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