Business process improvement through upskilling in active listening and postponing judgement.
JOIN OUR NEXT EAT AND LEARNLET'S DISCUSS WHAT IT TAKES TO GET THISWELCOME TO OUR WEBSITE – PLEASE HAVE A LOOK AROUND
TELL US, WHICH OF THESE TEAM CHALLENGES ARE YOU EXPERIENCING AT THE MOMENT?
A
A
A
A
YOU HAVE THE PEOPLE OR PRODUCTIVITY ISSUES; NOT THE SOLUTIONS
Click to find out how to fix individual issues
B
YOUR STAFF HAVE THE SOLUTIONS; NOT THE SKILLS OR TOOLS TO REACH THEM
Find out how to bring in the skills
“How much time do you have for people if they don’t truly listen to you?” – Chris Voss
MISSED OPPORTUNITIES: THE HIGH COST OF DEFENSIVENESS IN MEETINGS.
Are your teams reaching a growth ceiling, despite numerous external opportunities? The culprit might be lurking in your meetings.
Patterns of defensiveness, characterised by prematurely dismissing suggestions with “yeah but…” responses stifles innovation and collaboration. This creates a climate of fear and judgment, causing employees to hoard valuable IP. Between 150-250 problem-solving solutions, suggestions and ideas are being blocked which would be essential for your business’ survival.
The result? Regular missed opportunities to drive your business’ full operational and financial potential.
Defensiveness isn’t just an annoyance – it’s a significant ongoing cost to your company that persists until addressed.
What would it be worth to you to get all those ideas on the table?
ACCELERATE CHANGE: TRANSFORM THE BOTTOM LINE
through the Applied Improvisation Methodology (AIM)
At Rebooter Group, we use the power of improv and neuroscience to transform teams by cultivating a culture of ① respect ② being heard ③ trust.
You get there by:
- including all voices with all ideas publicly, and editing later;
- more teams understanding each other more;
- leading responsively;
- sharing credit and owning accountability;
- finding more powerful ways to lead beyond the “we decided” decision-making process;
- cutting out the “it’s not my job” mindset.
Because you overcome ego, shame and other communication obstacles, and instead get a culture of active listening, acceptance, and building upon each other’s ideas while postponing judgement.
Session with Peter May and members of the CBD Sydney Chamber of Commerce. Thanks to Michael Thompson Photography
OUR CLIENTS HAVE PERSONALLY SEEN
%
increased grassroots productivity from hotel housekeeping staff ($83K over 3 months). ⎋
%
improved customer satisfaction scores due to connected communication with customers. ⎋
%
increase in clients paying their bills quicker.⎋
‘Inclusion, resilience, empathy’: How modern leadership is changing ⎋
Modern leadership is about more than successfully deploying skills and industry expertise – it strongly encompasses the people side.
Inclusive leadership is the key to achieving this.
Australian Financial Review, 25th June 2024
IMPACTING THE BOTTOM LINE THROUGH APPLIED IMPROVISATION: 11 RESEARCH INSIGHTS
91% of L&D professionals agree that human skills are increasingly important.⎋
RESULTS
Improved listening skills (⇧90%)
90% reported gaining listening skills or the ability to express thoughts without judgment or both. Participants also felt more confident in expressing themselves without fear of being wrong or judged.⎋
Confidence in expressing without fear of judgement (⇧72%)
72% of women in the study expressed feeling more confident in expressing themselves without fear of being judged.⎋
Clearer and more confident decision-making (⇧27%)
16% increase in number of spontaneous decisions, with leaders admitting to making 71% of their decisions spontaneously (increase of 27% from a pretest mean).⎋
Greater successful commitment to memory (⇧9% output)
In comparison to the previous class, the mean grade was 9% higher.⎋
BENEFITS
Cost savings through reduced absenteeism (⇩41%)
Engaged employees show up every day with passion, purpose, presence, and energy, which show in a 41% reduction in absenteeism.⎋
Reduction in project completion times (metastudy)
By studying 354 new product projects, we found that team improvisation has a positive impact on speed‐to‐market under turbulent markets and technology conditions, with some mechanisms that can facilitate a team’s ability to improvise, such as team stability and teamwork.⎋
Cost savings through reduced turnover (⇩59%)
59% decrease in turnover (for teams who score in the top 20% in engagement).⎋
Increased innovation output (⇧37%)
Attendees in the [improv] workshop generated 37% more product ideas on average, as compared to the control group.⎋ Improvisation in new product development can sometimes create a positive effect, reducing negative effects and suggesting that improvisation may be beneficial for organizations to flourish.⎋
Increased sales performance (⇧50%)
Profitability within the team (⇧21%)
Highly engaged teams show 21% greater profitability.⎋ A 2014 study of 254 employees in varied roles found workplace fun to be positively correlated with organisational citizenship behavior, performance, and engagement (Fluegge-Woolf, 2014).⎋
“This 21% finding by Gallup punctuates the fact that employee engagement consists of concrete behavior, not an abstract feeling. organisations that view engagement as a feeling conduct employee surveys and offer perks to improve the results.“⎋
Summary – you can end up with:
increased revenue sales; enhanced client loyalty; boosted team engagement; new lines; faster project delivery; greater employee engagement; stronger team dynamics; potentially more conflict situations resolved, and more.
CULTURAL TRANSFORMATION STARTS IN 15 MINUTES: ARE YOU GAME ENOUGH TO TRY? EXPERIENCING IS BELIEVING, SO GIVE US A CALL.
Here’s an example activity: ‘0 to 10’. Here’s a way it’s done
By the 15 minute mark, their mindset rapidly changed, giving them the permission to think differently and trust each other more.
LISTENING/BECOMING MORE PRESENT
⓵ They are focused on where others are at, and less on themselves.
AWARENESS
⓶ Then they become more aware of how they influence the conversation, and also pick up on the other person’s cues more.
CONNECTING
⓷ In other words, they speak everyone else’s language more.
TRUSTING
⓸ And they are more likely to develop greater trust between each other.
And they’re fun to keep doing. That’s the key for their impact.
ENSEMBLE, COLLABORATION, AND RISK TAKING
❝Embrace the ensemble: always take care of your partner. … Take responsible risk: most decisions are made with imperfect information anyway. Use your ensemble to help you solve vexing problems and support you when things go wrong.❞
THIS IS WHAT THEY SAY.
Paul Brasch
General Manager
Castlereagh Boutique Hotel ⎋
The team started to communicate in trust each other and be more open with each other ...
The team started to communicate in trust each other and be more open with each other. And that was a springboard for a new game plan, which we’re now rolling out in 2022.
Omar Afiouni
Chief Strategy Officer
MAP Institute ⎋
The session was great fun! It helped us bond ……
… I can see great benefit in it being a catalyst for smoother, easier communication, as well as a support mechanism to enhance positive communication and culture.
Laura Athena Walker
Account Executive
EzyCollect ⎋
It helped us to think more positively about how we ...
Eric ran a four-week program with the sales team to facilitate communication and team building.
- It helped us to think more positively about how we communicate with each other and with our clients.
- It also helped to strengthen and renew our bonds, as we remembered why we all love each other’s company.
Thanks Eric!
Holly Kershaw
Australian Institute of Botanical Sciences, Royal Botanic Gardens and Domain Trust ⎋
It was super-worthwhile as both a team-building exercise and an individual ...
Just wanted to say a big THANK YOU for organising this morning’s session and it was super-worthwhile as both a team-building exercise and an individual brain-rejuvenator.
Lauren Calutti
Head of Sales and Partnerships
BLD ACDMY ⎋
A perfect way for teams to bond ...
Eric, your improv session was fantastic. A perfect way for teams to bond. Well done to you!
Isaac Verghase
Small Business Consultant
APM Sydney ⎋
I call Eric's improv sessions "paradigm shifters" ...
I have attended Eric’s sessions and they are fun. I call Eric’s improv sessions “paradigm shifters”.
Tulsi van der Graaff
Brave People Solutions ⎋
... after years of conflict and challenge, the group relaxed more than they had in a long time
I was impressed with how connecting and fun his sessions are. It was a very different way of exploring teamwork, team dynamics, communication, and collaboration, and it produced much laughter and fun while supporting their mental health and connection.
During a session focused around group healing and resolution through fun, after years of conflict and challenge, the group relaxed more than they had in a long time. They laughed and obtained key insights into how they interact together, which set the foundation for more honest sharing and conversation.
I would definitely recommend Eric for teams and groups looking to learn about their own dynamics, enhance collaboration and for general team-building.
TYING IT ALL UP.
As you can see, listening is the cornerstone of business operations.
This has been shown through numerous research and credible case studies.
And this is what your business and staff deserve.
SOCIAL PROOF.
These are organisations we have worked with, and some of which we continue to work for
