Business process improvement through upskilling in active listening and postponing judgement.
JOIN OUR NEXT EAT AND LEARNLET'S DISCUSS WHAT IT TAKES TO GET THISWHICH OF THESE TEAM CHALLENGES ARE YOU EXPERIENCING?
A
A
A
A
YOU HAVE THE PEOPLE OR PRODUCTIVITY ISSUES; NOT THE SOLUTIONS
Click to find out how to fix individual issues
B
YOUR STAFF HAVE THE SOLUTIONS; NOT THE SKILLS OR TOOLS TO REACH THEM
Find out how to bring in the skills
“How much time do you have for people if they don’t truly listen to you?” – Chris Voss
MISSED OPPORTUNITIES: THE HIGH COST OF DEFENSIVENESS IN MEETINGS.
This team has reached the ceiling of its effectiveness, unfortunately.
How many meetings have you been to, where (expected) Person A dismisses out of hand Person B’s suggestion by saying “yeah but, we tried that before, 𝒅𝒊𝒅𝒏’𝒕 𝒘𝒐𝒓𝒌.”
This blocking of others does two things: a) Person B stays quiet, and b) signals to others not to go outside certain bounds. For there’s a fear of retaliation, made to look like an idiot, or talked about afterwards. That’s instant reputation risk.
As a result, valuable ideas that would usually be harnessed for growth are hoarded by staff, and may never see the light of day. You see this across tens of millions of teams spanning worldwide, thus perpetuating cycles of missed opportunities.
In effect, whole companies reach their limit of internal growth, even if there is potential growth externally (see inefficient–meeting–syndrome).
However, thinking stays comfortable with staff making sure they get through another day unscathed. And the long chain to inefficiency stays intact.
What if that fear to speak up was gone? What could teams achieve if they were freed from this loop? And what if these solutions were in-house?
ACCELERATE CHANGE: LEARN TO USE THE SOLUTIONS YOU NOW HAVE ACCESS TO.
through the Applied Improvisation Methodology (AIM)
Through the use of AIM tools, particularly listening, accepting and building on offers and conversations, you grow three things: ① respect ② being heard ③ trust. This results in anything from great EX/CX and responsive leadership to great innovation and improved performance.
Rebooter Group’s ‘gamification’ of business processes and their neuroscience based-approach cultivates curiosity and creativity. This helps overcome ego, shame and other communication obstacles to achieve your goals.
Through AIM, you and your people also:
- stop putting out/creating fires and simplify your day.
- go beyond the “it’s not my job” or silo mentality.
- drop the “I’d prefer you go along with what I want” or “We made our mind up, so you do X” (one-way) conversation, and
- go the extra mile a lot more easily.
Session with Peter May and members of the CBD Sydney Chamber of Commerce. Thanks to Michael Thompson Photography
SOME OF THE WINS YOU SEE FROM THIS ARE …
%
grassroots efficiency from front-line staff ($83K/3 months). ⎋
%
boost in customers relations. ⎋
Unnecessary conflict as problem-solving prevails
Natural 'social' resilience and growth mindset
Significant cost savings and a positive effect on revenue.
CULTURAL TRANSFORMATION STARTS IN 15 MINUTES: ARE YOU GAME ENOUGH TO TRY? EXPERIENCING IS BELIEVING, SO GIVE US A CALL.
Here’s an example activity: ‘0 to 10’. Here’s a way it’s done
By the 15 minute mark, their mindset rapidly changed, giving them the permission to think differently and trust each other more.
LISTENING/BECOMING MORE PRESENT
⓵ They are focused on where others are at, and less on themselves.
AWARENESS
⓶ Then they become more aware of how they influence the conversation, and also pick up on the other person’s cues more.
CONNECTING
⓷ In other words, they speak everyone else’s language more.
TRUSTING
⓸ And they are more likely to develop greater trust between each other.
And they’re fun to keep doing. That’s the key for their impact.
ENSEMBLE, COLLABORATION, AND RISK TAKING
❝Embrace the ensemble: always take care of your partner. … Take responsible risk: most decisions are made with imperfect information anyway. Use your ensemble to help you solve vexing problems and support you when things go wrong.❞
THIS IS WHAT THEY SAY.
Paul Brasch
General Manager
Castlereagh Boutique Hotel ⎋
The team started to communicate in trust each other and be more open with each other ...
The team started to communicate in trust each other and be more open with each other. And that was a springboard for a new game plan, which we’re now rolling out in 2022.
Omar Afiouni
Chief Strategy Officer
MAP Institute ⎋
The session was great fun! It helped us bond ……
… I can see great benefit in it being a catalyst for smoother, easier communication, as well as a support mechanism to enhance positive communication and culture.
Laura Athena Walker
Account Executive
EzyCollect ⎋
It helped us to think more positively about how we ...
Eric ran a four-week program with the sales team to facilitate communication and team building.
- It helped us to think more positively about how we communicate with each other and with our clients.
- It also helped to strengthen and renew our bonds, as we remembered why we all love each other’s company.
Thanks Eric!
Holly Kershaw
Australian Institute of Botanical Sciences, Royal Botanic Gardens and Domain Trust ⎋
It was super-worthwhile as both a team-building exercise and an individual ...
Just wanted to say a big THANK YOU for organising this morning’s session and it was super-worthwhile as both a team-building exercise and an individual brain-rejuvenator.
Lauren Calutti
Head of Sales and Partnerships
BLD ACDMY ⎋
A perfect way for teams to bond ...
Eric, your improv session was fantastic. A perfect way for teams to bond. Well done to you!
Isaac Verghase
Small Business Consultant
APM Sydney ⎋
I call Eric's improv sessions "paradigm shifters" ...
I have attended Eric’s sessions and they are fun. I call Eric’s improv sessions “paradigm shifters”.
Tulsi van der Graaff
Brave People Solutions ⎋
... after years of conflict and challenge, the group relaxed more than they had in a long time
I was impressed with how connecting and fun his sessions are. It was a very different way of exploring teamwork, team dynamics, communication, and collaboration, and it produced much laughter and fun while supporting their mental health and connection.
During a session focused around group healing and resolution through fun, after years of conflict and challenge, the group relaxed more than they had in a long time. They laughed and obtained key insights into how they interact together, which set the foundation for more honest sharing and conversation.
I would definitely recommend Eric for teams and groups looking to learn about their own dynamics, enhance collaboration and for general team-building.
TYING IT ALL UP.
As you can see, listening is the cornerstone of business operations.
This has been shown through numerous research and credible case studies.
And this is what your business and staff deserve.
SOCIAL PROOF.
These are organisations we have worked with, and some of which we continue to work for
