AGED CARE

MAIN OUTCOMES

In Australia’s aged care sector, the importance of soft skills—such as communication, empathy, adaptability, and emotional resilience—is increasingly recognized as essential for delivering high-quality, person-centered care. Investing in the development of these skills is crucial for moving with change. By investing in the development of soft skills, Australia’s aged care sector aims to enhance the quality of care, ensure compliance with regulatory standards, and create a more resilient and adaptable workforce. These efforts are essential for overcoming traditional resistance to change and meeting the evolving needs of the aging population.

Better understanding and addressing the unique needs of elderly individuals, ensuring their dignity and enhancing their quality of life.

Improve on miscommunication which can lead to errors with significant consequences and enhance person-centered care

Help develop emotional resilience and adaptability

Foster a culture of safety, innovation, and effective teamwork

Help drive cultural change, improve care standards, and navigate regulatory requirements through connected leadership

Align compliance requirements with ACQSC

Ulatimately help reduce turnover and burnout

Inspire your staff to intrinsically improve high quality care

THE SUSTAINED INTERNATION FOCUS ON SOFT SKILLS IN AGED CARE

 

Department of Health and Aged Care offers free modules covering topics like cross-cultural awareness and mental health and wellbeing.

The government is investing in upskilling the aged care workforce, including leadership training, to ensure leaders can effectively manage teams and implement best practices.

The Australian Government’s investment in initiatives like the Aged Care Research and Industry Innovation Australia (ARIIA) supports the adoption of innovative care models and workforce solutions, facilitating sector-wide improvements.

 

FOUR KEY AREAS OF DEVELOPMENT

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Communication and Interpersonal Skills

Focus on improving communication skills, focusing on active listening, empathy, and cultural sensitivity. Tie communication training directly to measurable improvements in resident satisfaction and compliance outcomes.

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Emotional Resilience and Adaptability

Aged care work can be emotionally demanding, requiring staff to cope with challenges while maintaining compassionate care.

support staff well-being, including stress management workshops and access to counseling services.

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Leadership and Management Development

 The adoption of advanced technologies such as AI, drones, and automation requires a workforce that can quickly adapt and upskill.

• Secure external funding or partnerships to offset costs and pilot technology-focused training programs.

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Teamwork and Collaboration

 Aerospace operations involve complex, interdisciplinary teams that rely on seamless collaboration to succeed..

• Use team-building initiatives as part of onboarding and ongoing training to improve cross-functional collaboration.
Showcase examples where enhanced collaboration led to successful project outcomes or innovations.

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Safety Culture and Soft Skills Integration

 Incorporate soft skills training into mandatory safety programs to align with existing compliance frameworks. Safety is non-negotiable in aerospace, and soft skills such as communication, leadership, and adaptability are crucial for fostering a strong safety culture. Safety is a core priority for the sector.

• Use team-building initiatives as part of onboarding and ongoing training to improve cross-functional collaboration.
Showcase examples where enhanced collaboration led to successful project outcomes or innovations.

RESEARCH

Leybourne, Stephen A. (2/2011), ‘Improvisation and project management: what, when, and how’, Paper presented at PMI® Global Congress 2011—North America, Dallas, TX. Newtown Square, PA, https://www.pmi.org/learning/library/improvisation-project-management-6305′

I. Shaun Gholston (1/6/2020), ‘A Closer Look at In-Demand Soft Skills’, ATD Human Capital Community’, https://www.td.org/magazines/td-magazine/a-closer-look-at-in-demand-soft-skills

General Construction (18/10/2023), ‘The Top 8 Soft Skills That Lead to Success in the Construction Industry’, CIC Construction’, https://www.cicconstruction.com/blog/the-top-soft-skills-that-lead-to-success-in-the-construction-industry/

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